After-Sale Service

After-sales Service Contact

Working Hours: 8:30 am-17:30 pm (Beijing Time)
After Sales Service Telephone: +86-21-37777972
After Sale Service E-mail: 

After Sales Service Scope

Except for the consumables, the whole machine has one year limited warranty, the circuit board warranty for one year.

What Kind of Warranty do JSW UV Printer Provide?

Kingsway is doing its best to provide timely and convenient service support for the customers, the contents of services including: before-sale technical counseling,   field installation, operate technical training, application solution training and troubleshooting support, etc. You can gain service support from our distributors in your region.

How to Acquire for Service Support?

Yes, if the equipment is directly sold from Kingsway, we will arrange experienced technicians to support for the installation and collaboration when the machine arrives. If the device is sold by Kingsway's distributors, Kingsway will authorize them to send experienced engineers to support for the installation and collaboration when the machine arrives. Except the contract made other agreement for the installation.

After Buying, Will There Be Technician In Charge Of Supporting Onsite Installation

Kingsway will provide 5 days' free field training. The training place can be in Kingsway company or in places designated by customer where installation take place, this can all be predetermined by clients in the contract.

After Purchasing Kingsway'S Machine, What Kind Of Training Could Kingsway Provide?

In comparison with many other UV printers, one big advantage of Kingsway UV printer is that it is easy for operating and maintaining. The operator only need to wipe the print heads with clean cloth everyday when the printing started or after continuous work for more than 4 hours. This is to prevent the ink deposit on the print heads and it only take a few minutes.

What Kind Of Daily Maintenances Required When Using Kingsway UV Printer?

Kingsway provide equipment installation guidance for every customer, please prepare the field referring to the guidance. There are several requirements as below:
1. The working area should be no less than 7.5m*5m
2. The best air temperature range 15-25℃, and the air humidity 40﹪~60﹪RH/p>
3. Cleaning air with less dust or pollutant
4. The input power should be no less than 32A/220V, the recommended minimum wire diameter for power line should be 4mm², the maximum grounding voltage should be no more than 3V.

What Are The Field Requirements For Equipment Installation?